Review Spark ("we", "us", "our") is a reputation management service helping businesses build and manage their online reviews.
If you have any questions about this policy, you can contact us at:
Email:[email protected]Address: 12B Meadow Prospect, Wolvercote, Oxford, OX2 8PP, UK
2. What Information We Collect
We may collect the following types of personal information:
Information you give us directly:
Your name and email address when you book a demo or fill in a contact form
Your business name, phone number, and address
Any messages or enquiries you send us
Information we collect automatically:
Your IP address and browser type
Pages you visit on our website and how long you spend on them
Where you came from (e.g. Google, social media)
Cookie data (see Section 7)
3. How We Use Your Information
We use your information to:
Respond to your enquiries and book demos
Deliver and manage our reputation management services
Send you updates, offers, or marketing communications (only where you have given consent)
Improve our website and services
Comply with our legal obligations
We will never sell your personal data to third parties.
4. Our Legal Basis for Processing (UK GDPR)
Under UK GDPR, we process your data on the following legal grounds:
Contract — to deliver the services you have signed up for
Legitimate interests — to run and improve our business
Consent — for marketing emails and cookies where required
Legal obligation — where we are required to by law
5. Who We Share Your Data With
We may share your data with trusted third parties who help us run our business, including:
Email and CRM platforms (e.g. Mailchimp, HubSpot)
Website analytics tools (e.g. Google Analytics)
Payment processors (e.g. Stripe)
Cloud hosting providers
All third parties are required to handle your data securely and in accordance with UK data protection law.
6. How Long We Keep Your Data
We keep your personal data only for as long as necessary:
Enquiry and demo data — up to 12 months if you do not become a client
Client data — for the duration of our contract plus 6 years (for legal and accounting purposes)
Marketing data — until you unsubscribe or withdraw consent
7. Cookies
Our website uses cookies to improve your experience. These include:
Essential cookies — required for the website to function
Analytics cookies — to understand how visitors use our site
Marketing cookies — to show relevant adverts (only with your consent)
You can manage or withdraw your cookie consent at any time via our cookie banner or your browser settings.
8. Your Rights Under UK GDPR
You have the right to:
Access the personal data we hold about you
Correct any inaccurate or incomplete data
Erase your data (the "right to be forgotten")
Restrict how we process your data
Object to processing based on legitimate interests
Data portability — receive your data in a usable format
Withdraw consent at any time where consent is the legal basis
To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.
9. Marketing Communications
We will only send you marketing emails if you have given us permission to do so. You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly at [email protected].
10. Data Security
We take data security seriously. We use appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to read their privacy policies before submitting any personal data.
12. Children's Privacy
Our services are not directed at children under the age of 13. We do not knowingly collect personal data from children.
13. Changes to This Policy
We may update this privacy policy from time to time. When we do, we will update the date at the top of this page. We encourage you to check back periodically.
14. How to Complain
If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Website: ico.org.uk Phone: 0303 123 1113
We would, however, appreciate the chance to address your concerns first — please contact us at [email protected] before escalating to the ICO.
This privacy policy was last reviewed on 25 March 2026.
